Sushi y Asi professionalized online reputation workflows to convert more satisfied customers into Google reviews.
Sushi y Asi is a restaurant that decided to professionalize how it manages online reputation.
Like many food businesses, it had many satisfied customers, but only a small share left Google reviews.
To solve this, they implemented Cacao, a platform built to help restaurants and multi-location brands generate more reviews and manage Google reputation.
The issue was not service quality. The issue was the lack of a consistent system to generate reviews.
QR codes were placed in the restaurant to send customers directly to the Google review form.
This lets customers leave reviews in seconds from their phones.
Besides physical QR, Sushi y Asi started sending review invitations through WhatsApp.
This helps follow up with recent customers and makes sharing feedback easy.
A key part of the strategy was active monitoring of reviews.
This is part of professional online reputation management.
With Cacao, Sushi y Asi achieved:
Google Maps is now one of the main discovery channels for restaurants.
When users decide where to eat, they compare businesses by rating, review volume, and recent activity.
This turns reviews into a real growth asset for the business.
If you want to go deeper, here are more stories from the same hub:
If your restaurant serves satisfied customers every day, you are likely missing valuable review opportunities.
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