AI review response software
Automatically publish personalized Google review replies in minutes
Centralize Google reviews and automatically publish personalized AI responses for every location. Improve response times, keep a consistent tone, and reduce manual workload.
The problem with replying to reviews manually
When each location receives reviews every day, teams struggle to reply on time.
This impacts reputation, customer experience, local SEO signals, and team efficiency.
- late responses
- different criteria by location
- operational overload for the team
- negative reviews with no clear priority
How automated AI review responses work
1. Detect new Google reviews through GBP API webhooks
Cacao is integrated with the Google Business Profile API. When a customer leaves a review, Google sends a webhook notification so the response workflow can start quickly.
2. Generate a response with OpenAI and profile context
The review is sent to OpenAI with context from the business profile, including opening hours, menu information, categories, and location details.
3. Publish automatically through Google Business Profile API
Cacao publishes the AI-generated response back to Google, usually within 6 to 9 minutes from webhook detection to published reply.
4. Measure performance by location
Track response time, response rate, unanswered reviews, negative reviews, rating trends, and recurring topics across locations.
Configure which reviews Cacao responds to
Cacao can be configured by client to publish AI responses automatically for all reviews, only negative reviews, or only positive reviews.
Negative reviews are reviews below 4 stars. For negative-review replies, teams can define location-specific contact details so the customer has a clear recovery path.
Teams can also add a closing greeting or signature to keep responses consistent with the brand.
- automatic replies for all Google reviews
- automatic replies only for negative reviews
- automatic replies only for positive reviews
- contact details for negative-review recovery paths
- configurable closing greeting or signature
Personalized and SEO-friendly replies
The goal is not only to answer politely. Cacao uses business-profile context so responses can reference the right local details and reinforce the terms already connected to the Google Business Profile.
Responses use the same language configured for the location profile, which helps multi-country and multi-brand teams keep replies relevant without asking each local manager to write manually.
- opening hours from the Google Business Profile
- menu information and restaurant-specific context
- profile categories and local business details
- location-specific recovery information for negative reviews
- same language as the location profile
- personalized, brand-consistent, and local SEO-friendly wording
Manage responses from one dashboard
- centralized inbox for all locations
- automatic detection of negative reviews under 4 stars
- brand consistency in every response
- published responses that teams can still edit
- location-level access so users only see their assigned branches
- less manual workload for the team
- Coordinate the workflow from an Google reviews dashboard to prioritize responses and measure performance by location.
Automation works better with centralized review operations
AI-powered replies solve one part of the workflow, but operations scale better when your team also has a Google review response management tool that organizes owners, monitors reviews, and coordinates reputation across every location.
For restaurant groups, see how this works inside a full comparison of tools to manage multi-site restaurant Google profiles.
If your team also needs automated review requests, dashboards, and AI replies in one workflow, compare tools that combine review collection and AI replies before choosing a platform.
For multi-location businesses comparing review response software, this workflow helps local teams respond quickly while headquarters keeps response quality and brand tone consistent across every location.
Scale review responses with AI
Request a demo and see how your team can reply faster with consistent brand tone across all locations.
Frequently asked questions
Can Cacao automatically publish AI replies to Google reviews?
Yes. Cacao can automatically publish AI-generated responses through the Google Business Profile API. The workflow usually takes 6 to 9 minutes from webhook detection to published response.
Can we choose which reviews Cacao responds to?
Yes. The workflow can be configured by client to respond to all reviews, only negative reviews, or only positive reviews. In Cacao, negative reviews are reviews below 4 stars.
Does Cacao use business profile context in the response?
Yes. Cacao can use profile-specific context such as opening hours, menu information, categories, and location details to generate personalized and local SEO-friendly responses.
Can teams edit automated responses?
Yes. Teams can edit published responses and manage the workflow from the dashboard while keeping automation active.
Can local managers only access their own locations?
Yes. Cacao supports location-level access so local managers only see and manage the branches assigned to them, while regional or corporate users can access broader groups.