Google Business Profile and listings
Apply bulk profile and listing updates across selected locations.
Multi-Location Review Management Software
Cacao helps multi-location businesses monitor, respond to, generate, and analyze Google reviews from one dashboard while keeping local teams responsible for their own locations.
7 days free. All Cacao features. No credit card required.
Trusted by brands globally
45,000+Google Business Profiles managed
75,000+Weekly review actions
800Steren Google Business Profiles
9Countries in the Steren operation
Everything your teams need to manage Google reviews at scale
Cacao is an enterprise review and reputation management platform focused on Google. Coordinate requests, responses, analytics, and Business Profile management across brands, countries, and locations. Corporate keeps network visibility while regional managers and franchisees work within their assigned access.
All the brands in your group, under one login
Organize Google review management as Group → Brands → Locations. Grupo Popular manages PizzerÃa Popular, LomiterÃa Popular, and MilaneserÃa Popular through one Cacao login, connecting a separate Google account and its corresponding locations for each brand.
- Oversee the group, filter by brand, and compare individual locations.
- Configure AI response tone and rules, campaigns, alerts, and reports separately for each brand or location.
- Assign users access to the brands or locations they manage while corporate teams retain group visibility.
Centralized Google Review Inbox
Read and manage new, unanswered, and negative Google reviews across connected locations in one workspace. For an illustrative 800-location chain, corporate keeps network visibility while authorized teams handle reviews for their assigned branches.
- Monitor reviews across every connected location.
- Prioritize unanswered and negative reviews.
- Give headquarters one view of the complete network.
Automated & AI-Assisted Review Responses
Reply with AI assistance or configured automation while keeping brand tone, approval rules, and location context under control.
- Use AI drafts for fast, personalized replies.
- Keep sensitive reviews in manual or approval-based workflows.
- Apply brand and location instructions consistently.
Role-Based Access Control (RBAC) by Location
Built for headquarters, regional managers, agencies, and local teams, so each user can work only on the brands, regions, locations, and reviews they are responsible for.
- Give headquarters visibility across the full network.
- Assign regional managers to the locations they supervise.
- Let local teams respond and act without exposing the full account.
Automated Google Review Requests
Generate more Google reviews for the correct location through QR codes, direct links, WhatsApp, email, SMS, geolocation, and POS workflows.
- Route customers to the right Google Business Profile.
- Standardize review requests across every branch.
- Track which locations are gaining review momentum.
Automatic negative review routing
Negative ratings and comments, including complaints in good-rated Google reviews, can trigger an immediate email when feedback arrives in Cacao. Alerts identify the category, assigned subcategory, and location.
- Configure categories and one email recipient per category.
- Combine category and rating rules with location or group context.
- Let authorized recipients manage and respond in Cacao without treating notification as incident resolution.
Location-Level Reporting
Compare ratings, review volume, response activity, sentiment, and trends by location, region, brand, country, or assigned team.
- Identify high and low-performing locations.
- Export data for deeper reporting and follow-up.
- Turn reviews into location-level customer insights.
One international operation, centrally managed
Organize locations into configurable groups for countries, regions, or operational responsibilities. Corporate keeps consolidated visibility while regional and local teams work within their assigned locations. Steren uses Cacao to centralize 800 Google Business Profiles across nine countries.
- Configure response instructions, local contacts, and alert recipients for each market.
- Let AI respond in each review’s detected language or set a fixed response language.
- Compare market groups over the same reporting periods and investigate individual locations.
How multi-location review management works in Cacao
Connect each Google review with its location, the people responsible, and a consistent response workflow.
- ReceiveA new Google review arrives associated with the location that received it.
- IdentifyIdentify low ratings and negative comments, including complaints inside good ratings, using your configured categories and subcategories.
- RouteConfigured category and rating rules notify the responsible email recipient with the review and location details. Authorized users can assign and manage follow-up in Cacao.
- RespondUse AI-assisted replies, configured automation, or a team response according to your settings. Human approval is an option when your workflow requires it.
- CompareCompare feedback themes and performance across locations to identify recurring issues and the branches that need attention.
Illustrative example: a fictional two-star review reports unhelpful staff and a long wait at the Downtown location. A configured customer-service rule notifies local operations. An authorized team member reviews the issue, manages follow-up in Cacao, and responds. Teams then compare customer-service feedback across locations; sending an alert does not by itself resolve the complaint.
Built for complex multi-location operations
POS and CRM integrations
Connect review requests with the customer workflows you already use.
Multi-brand management
Manage multiple brands, regions, and countries from the same account.
Built for multi-location teams that need to move together
Restaurant groups, retailers, and franchise networks use Cacao to combine centralized visibility with regional and local execution.
Grupo Popular coordinates review management across five countries
Alongside its regional review operation, Grupo Popular uses customer-defined categories to automatically notify the department that needs to know about a negative review. Each alert includes the review and branch context; the scale figures describe the broader operation.
120+connected locations
34,000+Google reviews managed
7regional users
5countries
Grupo PopularSee how category rules distribute negative-review information to responsible departments.Read customer story ↗Bacu20 restaurant locations in Colombia with review generation, responses, alerts, and reporting centralized in Cacao.Read customer story ↗Baires GrillSix US restaurant locations managed through one Google review workflow.Read customer story ↗Vital Supermayorista20 retail locations and more than 1,000 reviews answered in the first month.Read customer story ↗PresCarA Mexican franchise coordinating Google profiles and reviews across its branch network.Read customer story ↗
Baires Grill
Vital Supermayorista
PresCarIs Cacao the right fit for your multi-location business?
Cacao is a strong fit when Google reviews are a priority and your team needs to collect reviews, coordinate responses, route complaints, and compare performance across locations.
Headquarters gets visibility across the network, while regional and local teams work on their assigned locations. Businesses requiring review management across Yelp, Tripadvisor, and other external platforms should evaluate broader multi-channel solutions.
Manage reviews across every outlet with the right access for every team.
Start your 7-day free trial to see how headquarters, regional teams, and local managers automate responses, handle negative reviews, generate reviews, and track performance together. Get 7-day free access with no credit card required.
Get startedFrequently asked questions about multi-location review management
How do I connect my locations and set up the free trial?
Create a Cacao account, connect your Google user account and grant the required permissions. Choose which locations Cacao can access, configure automatic, semi-automatic or hybrid review responses, and set up your categories. You can complete these steps yourself in the setup wizard. Start your free trial.
Does the free trial include all features or have usage limits?
The 7-day trial includes all Cacao features without usage limits during the trial. It is not a restricted product demonstration: you can configure the platform with the locations you choose to connect. Start your free trial.
What is a budget example for 100 Google Business Profiles in the United States?
Cacao provides an indicative US-only example of USD 2,500 per month for 100 profiles, subject to a final quote, including taxes, unlimited users, monthly billing, and no minimum commitment. AI responses and automatic publishing, approvals, location permissions, review-generation tools, profile management, and reports are included. WhatsApp, SMS, and email request delivery, third-party integrations, and project-specific services are quoted separately. Review Cacao pricing for the published tiers and request a proposal for your network. This example does not establish rates for other network sizes or markets.
What is multi-location review management?
Multi-location review management is the process of generating, monitoring, responding to, escalating, and analyzing customer reviews across every location in a business network. It gives headquarters visibility across the full network while regional, agency, and local teams act on the reviews they own.
What is multi-location review management software?
Multi-location review management software helps businesses manage Google reviews across many locations from one workflow. It should centralize monitoring, support location-based access, help teams respond faster, alert managers about negative reviews, generate new reviews, and report performance by location, region, brand, or country.
Where should I start if I am comparing multi-location review management tools?
Start with this product page if you want to see how Cacao manages Google reviews across locations. For a broader buying-guide comparison, read our guide to the best review management tools for multi-location businesses. If you are evaluating retail-specific options, see our guide to the best review management platforms for multi-location retail.
How do multi-location businesses manage Google reviews at scale?
Multi-location businesses manage Google reviews at scale by connecting every Google Business Profile to one platform, assigning ownership by location or region, prioritizing unanswered and negative reviews, using AI-assisted response workflows, generating reviews for the correct profile, and comparing performance across locations. For the operating model behind this, read our guide to multi-location review management operating model.
Can each location, regional manager, or agency user have separate access?
Yes. Cacao lets headquarters, regional managers, agencies, and local teams use the same platform with access determined by the brands, regions, locations, and reviews assigned to each user. This keeps corporate teams informed while local teams can respond and act without exposing the full account.
Can I compare and export Google review performance across locations?
Yes. Cacao gives multi-location teams a centralized Google reviews dashboard to compare ratings, review volume, response activity, negative feedback, sentiment, and trends by location, region, brand, or country. For dashboard and reporting strategy, see our guide to multi-location marketing dashboards.
How can multi-location businesses get more Google reviews?
Multi-location businesses can increase Google reviews with structured request workflows such as QR codes, direct links, email, SMS, WhatsApp, POS integrations, and geolocation-based routing that sends each customer to the correct Google Business Profile. For a dedicated buying guide, see review generation software for multi-location businesses.
How does review management support multi-location reputation?
Review management supports multi-location reputation by giving every location a consistent process for generating reviews, responding to customers, handling negative feedback, and reporting performance. For the broader category that also includes reputation and Google presence management, see our guide to Google reputation management software for multi-location businesses.