Google Business Profile and listings
Apply bulk profile and listing updates across selected locations.
Multi-Location Review Management Software
Cacao helps multi-location businesses monitor, respond to, generate, and analyze Google reviews from one dashboard while keeping local teams responsible for their own locations.
Trusted by brands globally
5,000+Google Business Profiles managed
75,000+Weekly review actions
800Steren Google Business Profiles
9Countries in the Steren operation
Everything your teams need to manage Google reviews at scale
Give headquarters a complete view while regional and local teams handle the reviews, alerts, and locations assigned to them.
Centralized review monitoring
See new, unanswered, and negative Google reviews across every location from one dashboard, without opening each Google Business Profile one by one.
- Monitor reviews across every connected location.
- Prioritize unanswered and negative reviews.
- Give headquarters one view of the complete network.
AI-assisted responses
Reply with AI assistance or configured automation while keeping brand tone, approval rules, and location context under control.
- Use AI drafts for fast, personalized replies.
- Keep sensitive reviews in manual or approval-based workflows.
- Apply brand and location instructions consistently.
Corporate and local access
Built for headquarters, regional managers, agencies, and local teams, so each user can work only on the brands, regions, locations, and reviews they are responsible for.
- Give headquarters visibility across the full network.
- Assign regional managers to the locations they supervise.
- Let local teams respond and act without exposing the full account.
Review generation
Generate more Google reviews for the correct location through QR codes, direct links, WhatsApp, email, SMS, geolocation, and POS workflows.
- Route customers to the right Google Business Profile.
- Standardize review requests across every branch.
- Track which locations are gaining review momentum.
Negative-review alerts
Route urgent feedback to the right location, regional manager, or corporate owner before one bad experience becomes a wider reputation problem.
- Trigger alerts by rating, topic, status, or location.
- Escalate sensitive feedback to the right owner.
- Use negative reviews as operational signals.
Location analytics
Compare ratings, review volume, response activity, sentiment, and trends by location, region, brand, country, or assigned team.
- Identify high and low-performing locations.
- Export data for deeper reporting and follow-up.
- Turn reviews into location-level customer insights.
Built for complex multi-location operations
POS and CRM integrations
Connect review requests with the customer workflows you already use.
Multi-brand management
Manage multiple brands, regions, and countries from the same account.
Built for multi-location teams that need to move together
Restaurant groups, retailers, and franchise networks use Cacao to combine centralized visibility with regional and local execution.
Grupo Popular coordinates review management across five countries
More than 120 outlets and seven regional users work from one shared Google review workflow, with AI-assisted responses in Spanish and Portuguese.
120+connected locations
34,000+Google reviews managed
7regional users
5countries
Bacu20 restaurant locations in Colombia with review generation, responses, alerts, and reporting centralized in Cacao.Read customer story ↗Baires GrillSix US restaurant locations managed through one Google review workflow.Read customer story ↗Vital Supermayorista20 retail locations and more than 1,000 reviews answered in the first month.Read customer story ↗PresCarA Mexican franchise coordinating Google profiles and reviews across its branch network.Read customer story ↗
Baires Grill
Vital Supermayorista
PresCarManage reviews across every outlet with the right access for every team.
Book a Cacao demo to see how headquarters, regional teams, and local managers automate responses, handle negative reviews, generate reviews, and track performance together. Get 7-day free access with no credit card required.
Book a Free DemoFrequently asked questions about multi-location review management
What is multi-location review management?
Multi-location review management is the process of generating, monitoring, responding to, escalating, and analyzing customer reviews across every location in a business network. It gives headquarters visibility across the full network while regional, agency, and local teams act on the reviews they own.
What is multi-location review management software?
Multi-location review management software helps businesses manage Google reviews across many locations from one workflow. It should centralize monitoring, support location-based access, help teams respond faster, alert managers about negative reviews, generate new reviews, and report performance by location, region, brand, or country.
Where should I start if I am comparing multi-location review management tools?
Start with this product page if you want to see how Cacao manages Google reviews across locations. For a broader buying-guide comparison, read our guide to the best review management tools for multi-location businesses. If you are evaluating retail-specific options, see our guide to the best review management platforms for multi-location retail.
How do multi-location businesses manage Google reviews at scale?
Multi-location businesses manage Google reviews at scale by connecting every Google Business Profile to one platform, assigning ownership by location or region, prioritizing unanswered and negative reviews, using AI-assisted response workflows, generating reviews for the correct profile, and comparing performance across locations. For the operating model behind this, read our guide to multi-location review management operating model.
Can each location, regional manager, or agency user have separate access?
Yes. Cacao lets headquarters, regional managers, agencies, and local teams use the same platform with access determined by the brands, regions, locations, and reviews assigned to each user. This keeps corporate teams informed while local teams can respond and act without exposing the full account.
Can I compare and export Google review performance across locations?
Yes. Cacao gives multi-location teams a centralized Google reviews dashboard to compare ratings, review volume, response activity, negative feedback, sentiment, and trends by location, region, brand, or country. For dashboard and reporting strategy, see our guide to multi-location marketing dashboards.
How can multi-location businesses get more Google reviews?
Multi-location businesses can increase Google reviews with structured request workflows such as QR codes, direct links, email, SMS, WhatsApp, POS integrations, and geolocation-based routing that sends each customer to the correct Google Business Profile. For a dedicated buying guide, see review generation software for multi-location businesses.
How does review management support multi-location reputation?
Review management supports multi-location reputation by giving every location a consistent process for generating reviews, responding to customers, handling negative feedback, and reporting performance. For the broader category that also includes reputation and Google presence management, see our guide to Google reputation management software for multi-location businesses.