Centralized restaurant review monitoring
See new, unanswered, and negative Google reviews across every restaurant from one dashboard.
Review Management Software for Restaurant Groups and Chains
Restaurant review management software for groups, chains, and franchises. Centralize Google reviews, AI responses, alerts, profiles, permissions, and reporting by location.
45,000+Google Business Profiles managed
75,000+Weekly review actions
120+Grupo Popular locations
500New Bacu reviews in 30 days
Everything restaurant teams need to manage Google reputation at scale
Generate reviews, respond consistently, understand guest experience, and improve the Google presence of every restaurant.
AI-assisted review responses
Respond individually or through configured automation with brand rules adapted by group, concept, country, or restaurant.
Corporate, regional, brand, and local access
Give users access only to the brands, markets, and restaurants they manage, with no limit on assigned locations.
Review generation by restaurant
Route guests to the correct profile through QR codes, WhatsApp, email, SMS, direct links, and geolocation.
Category-based negative-review alerts
AI classifies each Google review below 4 stars into one category defined by the restaurant group. Routing rules email its responsible recipient with the review and restaurant context.
Explore automatic negative review routing ↗Restaurant reporting and comparisons
Compare ratings, review volume, responses, guest topics, and trends by restaurant, brand, region, country, or group.
Explore review analytics across restaurant locations ↗From connection to continuous improvement
- ConnectBring every restaurant Google Business Profile into one workspace.
- ConfigureSet access, response rules, alerts, reporting, and profile standards.
- OperateGenerate reviews, respond, update profiles, and manage menu items.
- CompareMeasure guest experience and Google performance across locations.
Choose the right response mode for every restaurant
Set different rules by group, brand, country, or restaurant, and pause automation wherever local review is needed.
Automatic
Publish personalized AI responses within the tone and rules defined by the restaurant brand.
Approval-based
Let AI prepare each response while corporate, regional, or local users approve it.
Manual
Keep sensitive restaurants or situations under complete human control.
Manage more than reviews across every restaurant location
Profile Health
Identify incomplete profiles, missing information, inconsistencies, and locations that need attention.
Bulk profile management
Update regular and special hours, categories, attributes, photos, services, and supported listing fields.
Menus and products
Create or update an item with its name, price, category, URL, and image through Google Merchant API.
Manual location selection
Choose the restaurants where Cacao should replicate, update, deactivate, or remove each item.
Posts and Q&A
Coordinate Google Posts and customer questions across selected restaurant profiles.
Exportable reporting and multi-brand control
Export reporting data for regional and local owners while managing multiple brands and countries.
Understand what guests experience in every restaurant
Turn review content into clear signals about the experience delivered by each location.
Detect restaurant-specific topics
Identify feedback about service, wait times, value for money, food quality, cleanliness, delivery, and incorrect orders.
Compare restaurants and brands
See which topics affect each restaurant, region, operator, or concept most often.
Follow trends over time
Measure whether guest sentiment, recurring issues, and location ratings are improving or deteriorating.
Summarize feedback with AI
Transform large volumes of guest comments into actionable themes for customer experience and operations teams.
Built for restaurant groups with multiple brands, markets, and teams
Restaurant groups use Cacao to combine corporate visibility with fast regional and local execution.
Grupo Popular coordinates restaurant reputation across five countries
Grupo Popular configured Product, Operations, Marketing, Systems, and Delivery Apps to notify the relevant area about negative Google reviews. These five categories are its own configuration, not default Cacao categories. The scale figures describe its broader review operation, not routing results.
120+locations
34,000+Google reviews
7regional users
5countries
Grupo PopularExplore the five-category restaurant workflow and contextual email alerts.Read customer story ↗Bacu20 Google profiles activated and 500 new reviews generated in 30 days through a centralized restaurant workflow.Read customer story ↗Baires GrillSix restaurants across Miami and New York with Google review management centralized in Cacao.Read customer story ↗Antares120 restaurant locations using Cacao for profiles, review generation, responses, alerts, permissions, and reporting.See a similar workflow ↗
Grupo Popular
Bacu
Baires Grill
AntaresSee how Cacao would work across your restaurant group
Explore a workflow tailored to your brands, locations, review volume, response rules, Google profiles, and customer experience priorities. Start with seven days of free access, no credit card required.
Book a Free DemoFrequently asked questions
What is review management software for restaurant groups and chains?
It is a platform that helps restaurant groups and chains generate, monitor, respond to, assign, and analyze Google reviews while managing every location's Google Business Profile from one workspace.
What is a budget example for 100 US restaurants?
With one Google Business Profile per restaurant, Cacao provides an indicative example of USD 2,500 per month for 100 profiles in the United States, subject to a final quote. Taxes and unlimited users are included, with monthly billing and no minimum commitment. WhatsApp, SMS, and email request delivery, POS or other third-party integrations, and project-specific services are quoted separately. Review Cacao pricing for the included software scope and published tiers. This example does not establish rates for other restaurant counts or markets.
Can Cacao manage reviews across hundreds of restaurants?
Yes. Cacao supports restaurant groups ranging from a few locations to networks with hundreds of restaurants, multiple brands, regional teams, and operations across several countries.
Can corporate, regional, brand, and local users have different access?
Yes. Corporate users can access the complete group, regional and brand users can manage assigned markets or concepts, and local users can work on one or many assigned restaurants without seeing the rest of the organization.
Can restaurant franchises use the same review management platform?
Yes. Corporate or franchisor teams can keep network-wide visibility and standards while franchisees, district managers, and restaurant managers receive access only to their assigned locations. Review, response, alert, profile, and reporting rules can follow that hierarchy.
How can restaurant groups generate more Google reviews?
Cacao can route guests to the correct restaurant Google Business Profile through QR codes, WhatsApp, email, SMS, direct links, and geolocation, then compare review growth by location, brand, or campaign.
Can AI respond to restaurant reviews automatically?
Yes. Cacao supports automatic, approval-based, and manual response workflows. Rules can vary by group, brand, country, or restaurant, and automation can be paused for specific locations.
Can Cacao manage menus and Google Business Profiles in bulk?
Yes. Cacao supports profile updates such as hours, categories, attributes, photos, services, Posts, and Q&A. Through Google Merchant API, users can also create or update menu items or products and manually select the restaurants where changes should be replicated, deactivated, or removed.
Can Cacao analyze recurring guest experience issues?
Yes. Cacao uses AI to detect and summarize recurring topics such as service, wait times, value for money, food quality, cleanliness, delivery, and incorrect orders. Teams can compare them by restaurant, brand, region, or operator and follow trends over time.