Connect your profiles and regain control
Connect all your Google Business Profiles to Cacao and bring your locations together in one place.
Take Control of Every Google Business ProfileFrom One Place
Centralize your Google reviews and profile data, get negative review alerts, respond with AI, and compare locations to see which need attention.
Trusted by brands globally
Customer storyHow to manage 800 Google profiles with Cacao
How Steren manages 800 Google profiles with Cacao
Steren centralized review management and Google Business Profile operations across an enterprise retail network in 9 countries. The team responds to approximately 300 reviews each day while maintaining corporate visibility and human oversight where required.
800profiles
~300reviews/day
100%response coverage
~6 minresponse time
Understand what’s happening at every location
Compare locations through AI-categorized feedback, find recurring issues, and open the original reviews. Explore all five views below.
Interactive demonstration · fictional data
Group overview
Google reviews · September volume, ratings and topics.
Example groupSource: GoogleSeptember 2026
- Reviews in the period
- 648 10 locations with reviews
- Historical Google rating
- 4.49 / 5 Average of the locations’ historical ratings
- 1–3-star reviews
- 9.1% 59 of 648
- Written comments
- 392 Basis for category analysis
Review volume over time
Review count by September date range
The final date range covers 2 days, rather than a full week.
Star rating distribution
All ratings for the period · n=648
- 5 stars443 · 68.4%
- 4 stars146 · 22.5%
- 3 stars16 · 2.5%
- 2 stars20 · 3.1%
- 1 star23 · 3.5%
Where complaints appear
Comments with complaints, including mixed feedback
n=392 · A comment may mention multiple topics.
Strengths to build on
Comments with praise, including those with complaints
- Operations322
- Product130
- Marketing18
Customize categories to fit your business.
10 locations with the highest share of 1–3 star reviews
Among locations with at least 10 reviews. This demo includes data for 10 locations.
| Location | Reviews | Rating /5 | 1–3 stars | With a comment | Top complaint topic |
|---|---|---|---|---|---|
| 104 | 4.28 | 17.3% · 18 | 74 | Product (6) | |
| 86 | 4.38 | 12.8% · 11 | 55 | Operations (5) | |
| 78 | 4.45 | 10.3% · 8 | 49 | Operations (3) | |
| 72 | 4.50 | 8.3% · 6 | 46 | Operations (4) | |
| 68 | 4.52 | 7.4% · 5 | 42 | Operations (3) | |
| 61 | 4.50 | 6.6% · 4 | 36 | Product (3) | |
| 55 | 4.55 | 5.5% · 3 | 30 | Operations (3) | |
| 48 | 4.58 | 4.2% · 2 | 24 | Product (2) | |
| 34 | 4.55 | 2.9% · 1 | 15 | Operations (1) | |
| 42 | 4.59 | 2.4% · 1 | 21 | Operations (2) |
Source: GoogleSentiment: With complaintsView: Categories
Share of comments mentioning a complaint in each category
Darker shades indicate a higher share. Each cell shows the percentage and comment count.
Scroll horizontally to compare all categories.
| Location / comments | Product | Operations | Marketing | Delivery Apps | Systems |
|---|---|---|---|---|---|
| Downtown Locationn=74 | |||||
| Park Locationn=55 | |||||
| North Locationn=49 | |||||
| Riverside Locationn=46 | |||||
| Garden Locationn=42 | |||||
| West Locationn=36 | |||||
| Alameda Locationn=30 | |||||
| Plaza Locationn=24 | |||||
| Promenade Locationn=15 | |||||
| Forest Locationn=21 |
Operations · Complaint subcategories
Google · All locations
- Dine-in and pickup wait times10
- Staff service and courtesy7
- Dining room coordination and accuracy12
Color scale
- 0%
- >0–<5%
- 5–<10%
- 10–<20%
- ≥20%
A review may cover multiple topics. Percentages do not add up to 100%. Calculations use the available written comments.
Sample data illustrating categories and subcategories.
- Reviews in the period
- 104 10 locations with reviews
- Historical Google rating
- 4.28 / 5 Average of the locations’ historical ratings
- 1–3-star reviews
- 17.3% 18 of 104
- Written comments
- 74 Basis for category analysis
Rating throughout the month
Historical Google rating and review count in each date range
What the comments reveal
Based on 74 comments. A review may include praise and criticism.
| Category | With praise | With complaints |
|---|---|---|
| Operations | 62 | |
| Product | 24 | |
| Marketing | 3 | |
| Delivery Apps | 0 | |
| Systems | 0 |
A sample review, analyzed by topic
Google · Sample review
1 / 5 starsReview text
“The food was delicious and the dining room is pleasant. However, we waited a long time for service and had to ask for the bill several times. We would like them to improve service coordination.”
Product · PositiveOperations · Negative
What categorization reveals
The comment praises the food but highlights issues with wait times and coordination. Categorization helps identify which area needs to improve.
Fictional comment created to illustrate topic analysis; separate from the demo counts.
Content: With complaints
Google
- Written comments
- 392 of 648 reviews
- Comments with complaints
- 46 Negative and mixed comments
- Complaints by category
- Operations: 29 · Product: 22 A complaint may mention multiple categories
Scroll horizontally to read comments and original ratings.
| Date / ID | Location | Complaint category | Review text · excerpt | Original rating |
|---|---|---|---|---|
| Sep 28R0963 | Park Location | The food was very good, but we were left waiting at the entrance. The food tasted good, although the temperature and preparation could improve. | 4/5 | |
| Sep 25R1133 | North Location | The food tasted good, although the temperature and preparation could improve. The payment system failed and we had to repeat the checkout process. | 5/5 | |
| Sep 22R0827 | Downtown Location | The food was excellent, but we waited a long time to be served. The food tasted good, although the temperature and preparation could improve. | 5/5 | |
| Sep 18R1286 | Garden Location | Service was friendly, but the wait and coordination could improve. The advertised offer did not match the price shown at checkout. | 5/5 | |
| Sep 14R1337 | West Location | Service was friendly, but the wait and coordination could improve. The advertised offer did not match the price shown at checkout. | 4/5 | |
| Sep 9R1184 | Riverside Location | Service was friendly, but the wait and coordination could improve. The advertised offer did not match the price shown at checkout. | 4/5 |
Fictional data for illustration. Stars rate the overall experience; complaints are identified in the text.
Custom categories can include Product, Operations and Marketing. Mixed comments can also reveal opportunities to improve.
Group, location, and date filters stay applied when switching views.
A simplified example of Cacao’s five views. Names, comments, and figures are fictional and do not represent customer results. The example categories are customizable.
Multi-location review management
How review management works with Cacao
Connect your profiles, set up alerts, respond with AI, and compare results. Then generate more reviews to improve visibility for each location.
Set up alerts for the right people
Configure categories and recipients so negative reviews automatically reach the people who need to act.
Respond to every review with AI
Respond automatically or semi-automatically with AI. Publish replies directly or review each suggestion before approving it, depending on the level of control your team needs.
Compare performance in one dashboard
View and compare ratings, review volume, and negative reviews across all your locations in a centralized dashboard. Identify which locations need attention and track their progress.
Generate more reviews and improve visibility
Set up review requests that direct each customer to the Google profile of the right location. Generate recent, authentic feedback to help improve visibility for each profile.
The more locations you have, the harder it is to stay in control
Managing a few reviews manually can work. The challenge starts when a company manages dozens or hundreds of locations: feedback arrives on different profiles, some reviews go unanswered, and identifying which locations need attention becomes increasingly difficult.
Cacao brings reviews from all your Google locations together in one place. Your team can respond faster, identify issues by location, and analyze performance across your entire network without checking each profile individually.
Solutions by business type
Review management software for multi-location teams
Cacao adapts the same Google-first workflow to chains, franchises, restaurant groups, retail networks, home services, healthcare practices, and agencies that need control across many locations.
Multi-location businesses
Centralize Google reviews, AI responses, alerts, reporting, Business Profile management, and role-based access across every branch.
Franchise brands and networks
Keep corporate oversight while franchisees and local teams monitor, request, and respond to reviews for assigned locations.
Restaurant groups and chains
Generate more Google reviews for each restaurant, give corporate teams visibility, and let regional or local managers work on assigned locations.
Retail and physical stores
Compare Google review performance store by store and detect which locations need attention before ratings drop.
Multi-location home services
Request Google reviews after each job and track results by branch, technician, service area, or market.
Healthcare practices
Monitor patient feedback and Google reviews across clinics, offices, locations, or providers from one controlled workflow.
Agencies with multi-location clients
Manage review collection, alerts, reporting, and response workflows across client locations from one place.
Dealership groups
Coordinate Google reviews across sales, service, parts, and dealership locations with clear ownership and reporting.
Reply to Google reviews without letting every location improvise
When a brand has many locations, negative reviews cannot depend on each store noticing them on time or knowing what to say. Cacao centralizes reviews and helps teams reply with a consistent brand voice.
AI suggests responses aligned with your business, prioritizes negative feedback, and reduces manual work without losing control over what gets published on each Google Business Profile.
- Consistent replies across every location
- Priority for negative reviews and urgent cases
- Less manual work without losing brand control
Smart alerts
Every negative review, in the right hands
Send negative feedback to the people who need it across your organization. Immediate emails identify the location, category, and assigned subcategory so recipients can read and forward the review for management.
Set up categories and recipients
Define your categories and subcategories and configure the recipients for your locations.
AI classifies each negative review
A low rating, even without text, or a negative comment inside a good rating can trigger an alert for Google reviews and Cacao surveys.
The right person receives the alert
The configured recipient receives an immediate email with the feedback, location, category, and subcategory when assigned.
Manage the review within Cacao
The recipient can read and forward the email without Google Business Profile access. An authorized Cacao user can manage and respond to the review.
Spot the profiles that need attention. Update locations in bulk.
Keep your location network accurate without opening every Google Business Profile separately. Cacao brings profile health and bulk updates into one workspace, so corporate teams can see where to act and coordinate changes across locations.
- See who has access to your profiles. Identify owners and managers, spot missing or outdated access, and coordinate permission changes. Ownership transfers are handled through Google.
- Monitor profile health. Identify profiles that need updates with Cacao’s Health Score and review its historical evolution.
- Update information and hours in bulk. Select individual locations or a country, region, or brand group. Review changes before publishing and preserve local exceptions.
- Publish posts and photos across locations. Share relevant content with a selected set of profiles or a group.
Plans and pricing calculator
Select a country to view estimated pricing in local currency.
1 location
$59USD / location / month
2 - 10 locations
$49USD / location / month
11 - 50 locations
$39USD / location / month
For more than 50 locations, contact sales.
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Read moreHow to Get Alerts for Negative Reviews | Cacao
Learn how to receive Google review notifications and immediate Cacao alerts for negative ratings or comments, with categories and the right location context.
Read moreFrequently asked questions about Google reputation management
Clear answers for businesses that want to get more reviews, improve their reputation, and grow their visibility on Google Maps.
What is Google online reputation management?
Google online reputation management is the process of controlling how customers see, evaluate, and trust a business on Google Search, Google Maps, and Google Business Profile. For multi-location businesses, it includes reviews, ratings, responses, profile completeness, local visibility, and location-level performance. Cacao works as Google online reputation management software for teams that need one workflow across corporate, regional, and local users.
Is Cacao a Google presence management platform?
Yes. Cacao helps Google-first teams manage their presence across Google Business Profiles, listings, reviews, responses, ranking signals, customer feedback, and branch-level performance. Teams comparing vendors can also read our guide to the best Google presence management software for multi-location businesses.
What is Google reputation management software and what is it used for?
A Google reputation management software helps centralize Google reviews, review responses, location feedback, and Google Business Profile workflows from a single platform. For businesses with one or multiple locations, this type of Google review management software helps organize feedback, improve online reputation, and professionalize the business presence on Google. In addition, review generation software can support the review collection layer inside a broader reputation workflow.
How can a business get more Google reviews?
The most effective way to get more reviews is to use automated review software that asks for feedback at the right time. Cacao lets businesses do this with Google review QR codes, satisfaction surveys, and POS integration. If the business has multiple locations, location geotargeting helps direct each customer to the correct Google profile.
What can reputation management software automate besides asking for reviews?
Good software does more than just ask for reviews. It can also trigger negative review alerts, generate Google review response automation, centralize analysis in a Google reviews dashboard, and let teams view and respond to Google reviews from one place. Some companies also complement review generation with email marketing or automatic discounts to improve post-purchase participation.
How do reviews and reputation software help with Google Maps ranking?
Reviews directly influence Google Maps optimization, because Google tends to give more visibility to businesses with stronger review volume, frequency, and quality. That is why working on reputation with a Google reputation management software helps improve the signals that matter for appearing higher in local searches in cities like New York, Los Angeles, or Miami. It is not just about having more stars, but about maintaining active profiles, a steady flow of real reviews, and professional responses.
How are reviews managed across multiple locations or franchises?
When a company operates multiple locations, it needs a multi-location review management system that centralizes operations without losing store-level control. With Cacao, businesses can combine geolocation, review generation software, and a reviews dashboard and role-based location access so each team can manage the locations it is responsible for while the business improves customer experience at scale.
Can different team members manage reviews for different locations in Cacao?
Yes. Cacao lets businesses create global users with access to every location, regional users with access to any assigned group of locations, and location users with access to one branch. Each user can manage reviews, replies, alerts, campaigns, and analytics for their assigned locations. Pricing is based on locations, not user seats. Learn more about role-based location access.
How do you rank multiple locations on Google Maps?
Ranking multiple locations on Google Maps requires a structured local SEO strategy. Each location must be optimized individually while maintaining consistency across all your business profiles. Key factors include optimizing each Google Business Profile with accurate and complete information, generating reviews consistently for every location, using location-specific keywords, maintaining consistent name, address, and phone number (NAP), and monitoring performance across locations. Learn more about multi location Google Maps SEO and how to scale your visibility across all your locations. Reviews also play a critical role in Google Maps rankings. Implementing a strategy for review management for multiple locations helps improve visibility and performance over time.
Can Cacao manage Google listings as well as reviews?
Yes. Cacao helps multi-location teams manage Google reviews and Google listings from the same workflow. Teams can keep Google Business Profiles complete, edit profile information, monitor issues, manage Q&A, track interactions, and connect listing performance with review generation and AI responses.
What free resources does Cacao offer to learn and improve Google reputation?
Beyond the software, Cacao offers free resources about Google reviews for businesses that want to better understand their online reputation. These include the free review calculator, the free review analyzer, and a complete guide on what Google reviews are and how to manage them. These resources help evaluate the current state of a business, identify improvement opportunities, and make better decisions to grow on Google Maps.
Request a free demo for your business
We show you how to manage Google reviews, replies, profiles, and reputation signals across all your locations.
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