Centralized control
Monitor every location, region, franchise group, and brand from one corporate view.
Built for multi-location marketing and customer-experience teams
The Google-First Multi-Location Marketing Platform
Cacao is the one-stop platform for marketing directors who need centralized control, performance visibility by location, and the ability to let regional managers and franchisees execute campaigns, manage customer situations, and act locally.
Trusted by multi-location brands managing thousands of Google Business Profiles.IMAGE PLACEHOLDER
Centralized control without turning corporate into a bottleneck
Bring multi-location marketing and customer-experience workflows into one platform while giving every team the visibility and autonomy it needs.
Local execution
Let regional managers and franchisees run campaigns, manage feedback, and resolve local situations.
Performance by location
Compare customer experience, reviews, campaigns, and incentives at every level of the organization.
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Location-level intelligence
See what is happening in every location
Identify which locations are performing, which need support, and where marketing or customer-experience teams should act first.
- Surveys completed and customer participation
- Reviews generated, positive reviews, and average rating
- Negative feedback and response activity
- Campaign engagement and customer activation
- Discounts issued and redeemed
- Results by location, region, country, franchise group, or brand
Role-based access
Give every team the right level of access
Maintain network-wide control while regional, district, and franchise teams work only with the locations and workflows they own.
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Corporate
- Full organization visibility
- Governance and standards
- Global reporting
- Campaign oversight
Regional / District
- Assigned territories
- Performance comparison
- Escalations
- Regional campaigns
Franchisees
- Assigned locations
- Customer information
- Local surveys
- Segmented campaigns
Turn customer signals into measurable marketing actions
Connect surveys, reviews, customer information, campaigns, incentives, and location-level results in one customer journey.
- 1Customer visit
- 2Survey or feedback
- 3Customer segment
- 4Email or incentive
- 5Discount redemption
- 6Measured result
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- Follow up with satisfied customers
- Recover dissatisfied customers
- Create segments from customer information
- Send localized campaigns and incentives
- Measure activation and redemption by location
Localized campaigns
Create campaigns that are relevant locally
Define the broader strategy centrally while regional managers and franchisees execute actions for the customers and situations associated with their locations.
- Segmented email marketing by customer group or location
- Campaigns by location, region, state, or franchise group
- Location-specific surveys and customer follow-up
- Personalized incentives and automatic discounts
- Customer recovery and review-generation campaigns
- Campaign results measured by location
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Manage the local channels that influence customer decisions
Connect Google presence, reviews, customer experience, campaigns, and reporting instead of operating each workflow in a separate tool.
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Google Business Profiles
Manage listings and profile information across locations.
Google review management
Monitor, generate, and respond to reviews from one workflow.
AI review responses
Scale response quality while preserving brand tone and control.
Negative review alerts
Route urgent customer situations to the right team.
Review collection
Generate reviews from real customer interactions.
Location reporting
Compare performance across locations, regions, and brands.
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Customer workflow
How Grupo Popular connects corporate control with regional execution
Grupo Popular uses Cacao to coordinate a multi-location organization while allowing teams to work with the locations and customer groups assigned to them.
- Centralized visibility for corporate teams
- Regional and location-level access
- Customer segmentation by market
- Email campaigns adapted to local needs
- Campaign and customer-experience visibility across the operation
One operating model, different industries
Use the same centralized platform while adapting customer journeys, campaigns, and local responsibilities to each industry.
Restaurant groups
Coordinate reviews, profiles, campaigns, and customer experience across venues.
→Retail networks
Connect store-level feedback, local presence, and performance.
→Dealership groups
Manage location reputation, surveys, customer follow-up, and reporting.
→Healthcare practices
Coordinate patient feedback, access, and local reputation workflows.
→Home-service brands
Improve local visibility, follow-up, and review generation across service areas.
→Agencies
Separate access and reporting across brands, clients, and locations.
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Fits your existing stack
Add a Google-first marketing and customer-experience layer
Cacao can operate alongside the systems your organization already uses and connect customer actions with the correct location.
- POS and CRM integrations
- Google Business Profiles
- Customer data workflows
- Campaign triggers
- Location and user organization
Multi-location marketing platform FAQ
What is a multi-location marketing platform?
It is centralized software that helps enterprise brands, franchises, and multi-unit businesses manage local digital presence, customer experience, campaigns, and performance across every location.
Is Cacao a multi-location marketing platform?
Yes. Cacao is a Google-first multi-location marketing platform that connects Google presence, reviews, surveys, AI responses, customer segmentation, email marketing, discounts, access control, and performance reporting.
Who is Cacao built for?
Cacao is built for marketing directors and customer-experience teams managing corporate, regional, district, franchise, and local operations.
Can regional managers and franchisees have separate access?
Yes. Corporate users can maintain full visibility while regional managers and franchisees work only with their assigned locations.
Can teams create campaigns by location?
Yes. Teams can create segmented email campaigns, surveys, incentives, and customer follow-up workflows for specific locations or groups.
Can Cacao compare performance by location?
Yes. Teams can compare surveys, reviews, ratings, campaign activity, customer participation, and redeemed discounts across locations and operating groups.
How is Cacao different from review management software?
Review management is one workflow inside Cacao. The platform also connects Google presence, customer experience, campaigns, activation, access control, and performance by location.
How do I see the platform?
Request a demo and the Cacao team will show the workflows that match your organization, users, locations, and customer journey.
Bring multi-location marketing into one platform
Give corporate teams the visibility they need and local teams the ability to act. Connect Google presence, customer experience, campaigns, activation, and performance with Cacao.
Request a demo