Centralized control
Monitor every location, region, franchise group, and brand from one corporate view.
Built for multi-location marketing and customer-experience teams
The Google-First Multi-Location Marketing Platform
Cacao is multi-location marketing software for managing Google Business Profiles, reviews, customer feedback, AI review responses, review generation, permissions, and location-level reporting across every business location.
Trusted by multi-location brands managing thousands of Google Business Profiles.
Centralized software for managing marketing across multiple locations
Bring Google presence, reputation, customer feedback, and location reporting into one platform built around an Account → Brand → Location structure, while giving corporate, regional, and local teams the visibility and access they need.
Local execution
Let regional managers and franchisees manage feedback, review workflows, customer situations, and local actions for their assigned locations.
Performance by location
Compare customer experience, Google reviews, review generation, response activity, and local performance at every level of the organization.
Location-level intelligence
See what is happening in every location
Identify which locations are performing, which need support, and where marketing, reputation, or customer-experience teams should act first.
- Surveys completed and customer participation
- Reviews generated, positive reviews, and average rating
- Negative feedback and response activity
- Customer feedback and recovery activity
- Google Business Profile performance signals
- Results by location, region, country, franchise group, or brand
Role-based access
Give every team the right level of access
Maintain network-wide control while regional, district, and franchise teams work only with the locations and workflows they own.
For the operating model behind these permissions, learn how to maintain brand consistency across multiple locations while preserving regional and local flexibility.
See role-based location access →
Corporate
- Full organization visibility
- Governance and standards
- Global reporting
- Campaign oversight
Regional / District
- Assigned territories
- Performance comparison
- Escalations
- Regional campaigns
Franchisees
- Assigned locations
- Customer information
- Local surveys
- Segmented campaigns
Turn customer signals into measurable marketing actions
Connect surveys, reviews, customer information, review requests, recovery workflows, and location-level results in one customer journey.
- 1Customer visit
- 2Survey or feedback
- 3Customer segment
- 4Review request or follow-up
- 5Local recovery workflow
- 6Measured result
- Follow up with satisfied customers
- Recover dissatisfied customers
- Create segments from customer information
- Route review requests to the correct Google Business Profile
- Measure customer experience and review generation by location
Localized campaigns
Coordinate customer follow-up and review campaigns by location
Define customer-feedback, review-generation, recovery, and email follow-up workflows centrally while regional managers and franchisees execute approved actions for the customers and situations associated with their locations.
- Segmented email marketing by customer group or location
- Customer follow-up by location, region, state, or franchise group
- Location-specific surveys and customer follow-up
- Personalized incentives and automatic discounts
- Customer recovery and review-generation campaigns
- Customer activity and review-generation results measured by location
Manage the local channels that influence customer decisions
Connect Google presence, reviews, customer experience, review generation, and reporting instead of operating each workflow in a separate tool.
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Google Business Profiles
Manage listings and profile information across locations.
Google review management
Monitor, generate, and respond to reviews from one workflow.
AI review responses
Scale response quality while preserving brand tone and control.
Negative review alerts
AI selects one customer-defined category for each Google review below 4 stars and emails its configured recipient with review and location details.
Review collection
Generate reviews from real customer interactions.
Location reporting
Compare performance across locations, regions, and brands.
Enterprise customer story
How Steren manages 800 Google profiles across 9 countries
Steren uses Cacao to centralize reviews and Google Business Profile operations while corporate, country, and regional teams work with their assigned locations.
- 800 connected Google Business Profiles
- Approximately 300 reviews answered each day
- 100% response coverage with a hybrid automation model
- Corporate visibility with country and regional organization
- 800 profiles connected and organized in two days
One operating model, different industries
Use the same centralized platform while adapting customer journeys, campaigns, and local responsibilities to each industry.
Restaurant groups
Coordinate reviews, profiles, campaigns, and customer experience across venues.
→Retail networks
Connect store-level feedback, local presence, and performance.
→Dealership groups
Manage location reputation, surveys, customer follow-up, and reporting.
→Healthcare practices
Coordinate patient feedback, access, and local reputation workflows.
→Home-service brands
Improve local visibility, follow-up, and review generation across service areas.
→Agencies
Separate access and reporting across brands, clients, and locations.
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Fits your existing stack
Add a Google-first marketing and customer-experience layer
Cacao can operate alongside the systems your organization already uses and connect customer actions, reviews, profile workflows, and reporting with the correct location.
- POS and CRM integrations
- Google Business Profiles
- Customer data workflows
- Review-generation triggers
- Location and user organization
Still evaluating the category? Compare multi-location marketing platforms by channel coverage, permissions, local execution, reporting, and operating scale.
Multi-location marketing platform FAQ
What is multi-location marketing software?
Multi-location marketing software helps enterprise brands, franchises, and multi-unit businesses manage local digital presence, reputation, customer feedback, permissions, and performance across many business locations.
Is Cacao a multi-location marketing platform?
Yes. Cacao is a Google-first multi-location marketing platform that connects Google Business Profile management, reviews, surveys, AI review responses, review generation, access control, and location-level reporting.
Who is Cacao built for?
Cacao is built for marketing directors and customer-experience teams managing corporate, regional, district, franchise, and local operations.
Can regional managers and franchisees have separate access?
Yes. Corporate users can maintain full visibility while regional managers and franchisees work only with their assigned locations.
Can teams manage customer workflows by location?
Yes. Teams can create segmented email, survey, review-generation, incentive, and customer follow-up workflows for specific locations or groups.
Can Cacao compare performance by location?
Yes. Teams can compare surveys, reviews, ratings, campaign activity, customer participation, and redeemed discounts across locations and operating groups.
How is Cacao different from review management software?
Review management is one workflow inside Cacao. The platform also connects Google presence, customer experience, campaigns, activation, access control, and performance by location.
How do I see the platform?
Request a demo and the Cacao team will show the workflows that match your organization, users, locations, and customer journey.
Bring multi-location marketing into one platform
Give corporate teams the visibility they need and local teams the ability to act. Connect Google presence, reviews, customer experience, review generation, and performance with Cacao.
Request a demo