Role-based location access for multi-location review teams
Give global, regional, and location users access to the locations they manage.
Coordinate review operations across every location without giving every user access to the full network.
Assign review access according to responsibility
When a business manages many locations, each person should see and operate only the locations that match their responsibility.
Cacao lets businesses create multiple users and assign access freely, so corporate, regional, and local teams can work in the same platform with the right scope.
Three user levels for multi-location operations
Global user
Access every location to oversee reviews, replies, alerts, campaigns, and analytics across the complete business.
Regional user
Access any freely assigned group of locations, whether it represents a district, territory, city, or operating region.
Location user
Access one assigned location to manage local review operations without visibility into the full network.
What assigned users can manage in Cacao
- Monitor Google reviews for their assigned locations.
- Reply to reviews and keep customer conversations moving.
- Follow negative review alerts that require action.
- Manage campaigns connected to their locations.
- Analyze review performance and trends in the dashboard.
Built to scale without per-user seat pricing
Cacao pricing is based on locations, not user seats. A growing operation can add the appropriate global, regional, and location users without turning collaboration into a per-seat cost decision.
This structure is designed for chains and multi-location brands that need distributed execution with centralized visibility.
Real multi-location operation: Grupo Popular
Grupo Popular operates more than 120 locations across five countries and centralizes more than 34,000 Google reviews with Cacao.
Seven regional users manage assigned groups of locations so local issues can be handled quickly while the brand keeps global visibility.
- 120+ locations connected across five countries.
- 34,000+ Google reviews managed in Cacao.
- 7 regional users with assigned location visibility.
Give every team the right location access
Book a demo to see how global, regional, and location users manage reviews in Cacao.
Book a demoFrequently asked questions
What is role-based location access in Cacao?
It is the ability to create multiple users and control which locations each person can access according to their responsibility.
What can a global user access?
A global user can access every location and manage review operations across the full business network.
Can a regional user be assigned any group of locations?
Yes. Regional user access can be assigned freely to any group of locations, such as a district, city, territory, or operational area.
What can a location user access?
A location user accesses one assigned location and can manage its reviews, replies, alerts, campaigns, and analytics.
Is Cacao priced per user?
No. Cacao pricing is based on locations, not user seats.