Centralized review monitoring
See new, unanswered, and negative Google reviews across every location from one dashboard.
Multi-Location Review Management Software
Cacao helps chains and multi-location businesses centralize Google reviews across every outlet while keeping execution close to each local team. Automate routine responses under headquarters supervision, route negative reviews to local managers, generate reviews for the correct profile, and compare performance from one dashboard.
5,000+Google Business Profiles managed
75,000+Weekly review actions
800Locations managed by one enterprise customer
7Countries in one enterprise operation
Everything your teams need to manage Google reviews at scale
Give headquarters a complete view while regional and local teams handle the reviews, alerts, and locations assigned to them.
AI-assisted responses
Reply individually or in bulk with AI, approval rules, and brand-level supervision.
Corporate and local access
Give corporate, regional, and location users access only to the profiles they manage.
Review generation
Request reviews through WhatsApp, email, SMS, QR codes, direct links, and POS workflows.
Negative-review alerts
Route urgent feedback to the right location or manager before it becomes a larger issue.
Location analytics
Compare ratings, review volume, response activity, and trends by location, region, or brand.
Built for complex multi-location operations
Google Business Profile and listings
Apply bulk profile and listing updates across selected locations.
POS and CRM integrations
Connect review requests with the customer workflows you already use.
Multi-brand management
Manage multiple brands, regions, and countries from the same account.
Built for multi-location teams that need to move together
Restaurant groups, retailers, and franchise networks use Cacao to combine centralized visibility with regional and local execution.
Grupo Popular coordinates review management across five countries
More than 120 outlets and seven regional users work from one shared Google review workflow, with AI-assisted responses in Spanish and Portuguese.
120+connected locations
34,000+Google reviews managed
7regional users
5countries
Bacu20 restaurant locations in Colombia with review generation, responses, alerts, and reporting centralized in Cacao.Read customer story ↗Baires GrillSix US restaurant locations managed through one Google review workflow.Read customer story ↗Vital Supermayorista20 retail locations and more than 1,000 reviews answered in the first month.Read customer story ↗PresCarA Mexican franchise coordinating Google profiles and reviews across its branch network.Read customer story ↗
Bacu
Baires Grill
Vital Supermayorista
PresCarManage reviews across every outlet with the right access for every team.
Book a Cacao demo to see how headquarters, regional teams, and local managers automate responses, handle negative reviews, generate reviews, and track performance together. Get 7-day free access with no credit card required.
Book a Free DemoFrequently asked questions about multi-location review management
What is multi-location review management?
Multi-location review management is the process of generating, monitoring, responding to, escalating, and analyzing customer reviews across every location in a business network. It gives corporate teams visibility while allowing regional, agency, and local teams to act on the reviews they own.
Is Cacao an enterprise review management solution?
Yes. Cacao is an enterprise review management solution for Google-first multi-location businesses. It supports large Google Business Profile networks, role-based location access, AI-assisted responses, negative review escalation, profile workflows, and reporting by location, region, country, or brand.
What software should a 50-location business use to manage online reviews?
A 50-location business should use review management software that gives headquarters one view of every location while letting regional, agency, and local teams work only on assigned profiles. Cacao supports that enterprise operating model with location-based access, AI replies, alerts, campaigns, escalation, and reporting by location or region.
How does review management support multi-location reputation?
Review management supports multi-location reputation by centralizing review generation, monitoring, responses, alerts, reporting, and ownership workflows across every branch or region. It gives teams a consistent operating process for the customer feedback that shapes each location's reputation.
What is the difference between review management and Google reputation management?
Review management focuses on generating, monitoring, responding to, escalating, and analyzing reviews. Google reputation management is broader because it also includes Google Business Profile access, listing accuracy, profile health, local visibility, and location performance.
Can corporate, regional, and local teams use the same platform?
Yes. Cacao lets global, regional, and location users work from the same platform with access determined by their assigned locations. That keeps headquarters informed while regional and local teams manage their own review workflows.
Can I compare Google review performance across locations?
Yes. Cacao gives multi-location teams a centralized Google reviews dashboard to compare ratings, review volume, response activity, negative feedback, and performance trends by location or region.
How do you manage customer reviews across multiple locations?
Manage customer reviews across multiple locations by connecting every Google Business Profile to one centralized workflow, assigning corporate and local ownership, monitoring new feedback, responding consistently, escalating negative reviews to the correct manager, generating reviews for each profile, and comparing performance by location, region, or brand.
How can multi-location businesses get more Google reviews?
Multi-location businesses can increase Google reviews by using structured review request workflows such as QR codes, direct links, email, SMS, WhatsApp, POS integrations, and geolocation-based routing that sends each customer to the correct Google Business Profile.