Reviews
Ratings, review volume, responses, sentiment, and recurring customer topics.
Google Reputation Management Software
Improve how every location is discovered, evaluated, and trusted on Google. Cacao connects Profile Health, listings, Search and Maps visibility, reputation signals, and team ownership in one platform.
7-day free access. No credit card required. Built for one location or hundreds.
5,000+Google Business Profiles managed
75,000+Weekly review actions
800Locations managed by one enterprise customer
7Countries coordinated in one account
What shapes your reputation on Google
Customer trust and local visibility depend on reviews, profile quality, Google performance, and the teams responsible for acting on those signals.
Profiles
Listing accuracy, Profile Health, categories, attributes, photos, products, Q&A, and Posts.
Visibility
Searches, views, calls, website clicks, direction requests, and Maps performance.
Operations
Alerts, ownership, permissions, bulk actions, scheduled reporting, and location comparisons.
Coordinate every reputation workflow from one place
Give Customer Experience teams the data, controls, and ownership needed to improve trust, ratings, and local visibility.
Profile Health
Use Cacao’s internal Profile Health score to identify incomplete, inaccurate, or underperforming Google Business Profiles.
Reviews, ratings, and sentiment
Monitor ratings, review volume, response activity, sentiment, and recurring customer-experience issues.
AI and bulk responses
Respond consistently with AI assistance, bulk actions, approvals, multilingual workflows, and brand guidance.
Review generation
Generate authentic reviews through WhatsApp, email, SMS, QR, direct links, geolocation, POS, and CRM workflows.
Bulk profiles and listings
Update categories, hours, menus, photos, and services in bulk, with individual control over names, descriptions, phones, URLs, attributes, and more.
Products, Posts, and Q&A
Publish products through Merchant Center, coordinate Google Posts, and manage customer questions from the same workflow.
Local visibility analytics
Compare searches, views, calls, website clicks, direction requests, monthly interactions, and historical performance by location.
Teams, locations, and brands
Coordinate corporate, regional, and local users across multiple brands, countries, and hundreds of locations.
Monitor, detect, act, and improve
- 1
Monitor
Consolidate reviews, Profile Health, listings, visibility, and customer actions.
- 2
Detect
Find negative feedback, profile issues, visibility changes, and locations needing attention.
- 3
Act
Respond, escalate, update profiles, publish content, and assign ownership.
- 4
Improve
Compare locations and turn recurring patterns into customer-experience improvements.
Shared visibility. Clear ownership.One locationImprove Profile Health, generate reviews, respond faster, and track local customer actions. Hundreds of locationsApply bulk updates, compare regions, coordinate access, and manage multiple brands and countries.
One Google presence, coordinated across every team
Corporate teams define standards and monitor the full network. Regional managers supervise their territories. Local teams act only on assigned profiles. Profile Health and reporting keep everyone working from the same source of truth.
Focused by design
Purpose-built for reputation on Google
Cacao is designed for organizations where Google Search, Google Maps, Google reviews, and Google Business Profiles are central to customer trust and local acquisition. It is a focused Google reputation platform—not a general-purpose omnichannel monitoring suite.
Google reputation management across locations, teams, and countries
Grupo Popular and Vital Supermayorista demonstrate how centralized control can support regional and local execution.
Grupo Popular coordinates its Google presence across five countries
More than 120 outlets and seven regional users operate from one shared workflow, with 34,000+ Google reviews and AI-assisted responses in Spanish and Portuguese.
120+locations
34,000+Google reviews
7regional users
5countries
Pizzeria Popular120+ outlets, 34,000+ Google reviews, seven regional users, and operations across five countries.Read customer story ↗Vital Supermayorista20 retail locations with supervised AI replies, reporting, and bulk Google profile updates.Read customer story ↗Bacu20 restaurant profiles coordinated through one review and reputation workflow.Read customer story ↗PresCarA Mexican franchise coordinating Google profiles and customer feedback across its branch network.Read customer story ↗
Pizzeria Popular
Vital Supermayorista
Bacu
PresCarCoordinate your entire Google presence from one place
Bring reviews, Profile Health, listings, visibility, alerts, and location performance into one Google-first workflow. Get 7-day free access with no credit card required.
Book a Free DemoGoogle reputation management software FAQ
What is Google reputation management software?
Google reputation management software helps businesses coordinate how their locations are discovered, evaluated, and trusted across Google Reviews, Google Business Profile, Google Search, and Google Maps. It connects reviews, profile quality, visibility, ownership, and reporting in one workflow.
What affects a business’s reputation on Google?
A business’s reputation on Google is shaped by ratings, review volume and responses, customer sentiment, profile accuracy and completeness, Google Posts, Q&A, products, local visibility, and the consistency with which teams manage each location.
What is Cacao’s Profile Health score?
Profile Health is Cacao’s internal score for evaluating the quality and completeness of a connected Google Business Profile. It helps teams identify locations with missing information, profile issues, or opportunities for improvement.
Can Cacao manage Google Business Profiles in bulk?
Yes. Cacao supports bulk updates for main and secondary categories, hours, menus, photos, and services. Teams can also manage individual profile fields, Q&A, Posts, and products associated with Google Business Profiles.
Can Cacao track calls, clicks, searches, views, and direction requests?
Yes. Cacao can report monthly interactions, calls, website clicks, direction requests, searches, views, and historical performance for connected locations, allowing teams to compare results across the organization.
Can corporate and local teams manage the same Google profiles?
Yes. Corporate users can oversee the complete network, regional managers can access assigned territories, and local users can work only with their locations. This keeps brand standards centralized while allowing local teams to act.
Does Cacao work for one location and multi-location businesses?
Yes. A single location can improve Profile Health, generate reviews, respond faster, and monitor local performance. Multi-location organizations can add bulk operations, permissions, regional reporting, multiple brands, and hundreds of connected profiles.