Centralized Google Review Inbox
Read and manage Google reviews across the franchise network in one workspace. For an illustrative 800-branch franchise, corporate sees all locations while authorized teams handle reviews for their assigned branches.
Review Management for Franchises, from Corporate to Every Location
Control your franchise's Google reputation from one place. Give corporate, regional teams, and franchisees the right access to manage reviews, responses, and every location's Google presence.
45,000+Google Business Profiles managed
75,000+Weekly review actions
800Steren Google Business Profiles
9Countries in the Steren operation
Control the review operation without slowing down local teams
Corporate teams oversee Google reviews and private customer feedback across the franchise network, while regional managers and franchisees access their assigned locations. Cacao keeps survey and Google review analysis separate, with location comparisons and AI categorization to investigate recurring complaints.
Automated & AI-Assisted Review Responses
Publish eligible replies automatically or let an authorized person review, edit, and approve an AI draft while preserving brand voice and local context.
Explore automated & AI-assisted review responses ↗
Role-Based Access Control (RBAC) by Location
Give corporate, regional teams, and franchisees access only to the brands and locations they manage.
Explore role-based access control (RBAC) ↗Automated Google Review Requests
Route customers to the correct profile through QR codes, WhatsApp, email, SMS, links, and geolocation.
Explore automated Google review requests ↗Negative-review alerts
Negative ratings or comments can trigger immediate email alerts, including complaints in good-rated reviews. The recipient receives the feedback, category, assigned subcategory, and franchise location information.
Explore negative-review alerts ↗Location-Level Reporting
Compare Google review activity across assigned locations and groups, and investigate private survey question ratings and written comments in a separate analytical view. Corporate keeps network visibility while regional managers and franchisees focus on the branches they manage.
Explore multi-location customer feedback ↗AI Sentiment Analysis
Identify praise and complaints by topic, including complaints inside positive ratings. Investigate recurring feedback with the local team before deciding on a response or operational follow-up.
Explore review sentiment analysis ↗Corporate sees the network. Each franchisee sees its locations.
Grupo Popular uses a corporate user with visibility across the network. Each franchisee has access to its assigned location or locations, so an operator with several branches can work within that portfolio while corporate retains the combined view. Corporate determines which reviews a franchisee may respond to, such as all reviews or only negative reviews. Franchisees can receive and configure alerts for their assigned locations.
See Grupo Popular’s corporate and franchisee access ↗From connection to continuous improvement
- ConnectBring every franchise Google Business Profile into one workspace.
- ConfigureAssign locations, permissions, brand rules, alerts, and automation.
- OperateGenerate reviews, respond, approve, and escalate from one daily workflow.
- CompareMeasure results by franchisee, location, region, country, brand, or group.
One response policy does not have to fit every location
Use a different response mode by brand, franchise, or location, and pause automation wherever local review is needed.
Automatic
Publish personalized AI responses within the rules established by the brand.
Approval-based
Generate AI drafts for a corporate, regional, or local user to review before publishing.
Manual
Keep sensitive locations or situations fully managed by the responsible team.
Manage the complete Google presence of every franchise
Profile Health
Use Cacao's internal score to identify incomplete, inconsistent, or at-risk Google Business Profiles.
Explore Google Business Profile management ↗Listings and profile updates
Manage hours, categories, attributes, photos, and supported bulk updates across selected locations.
Q&A, Posts, and products
Coordinate more of each location's Google presence from the same franchise workspace.
Exportable reporting and multi-brand control
Export reporting data for franchisees and regional managers while managing multiple brands in one account.
Built to work from a few locations to hundreds
Franchise and multi-location teams use Cacao to combine corporate visibility with regional and local execution.
Vital answered more than 1,000 reviews in its first month
Vital Supermayorista centralized Google reviews and Business Profiles across 20 locations, using AI-generated drafts with human approval and location-specific instructions.
20connected locations
1,000+reviews answered in month one
AI + humansupervised response workflow
Vital Supermayorista20 locations with supervised AI responses, reporting, and centralized Google profile management.Read customer story ↗PresCarA Mexican franchise coordinating Google profiles and customer feedback across its branch network.Read customer story ↗Grupo Popular120+ outlets, seven regional users, and 34,000+ Google reviews managed across five countries.Read customer story ↗Steren800 Google Business Profiles coordinated across 9 countries with corporate and regional visibility.Read the Steren case study ↗
Vital Supermayorista
PresCar
Grupo Popular
SterenSee how Cacao would work across your franchise network
See how Cacao can fit your locations, brands, team structure, response rules, and reporting needs. Start with seven days of free access—no credit card required.
Book a Free DemoFrequently asked questions
What is reputation software for franchises?
It is a platform that helps a franchise network manage online reputation from one place. In Cacao, that includes Google reviews, AI responses, negative review alerts, location-based users, and reporting by branch, region, or country.
Can Cacao support a 50-location or 100-location franchise?
Yes. Cacao gives a 50-location or 100-location franchise one centralized view of Google reviews while restricting franchisee and local access by assigned location. Teams can run review requests, brand-approved AI responses, negative-feedback escalation, and reporting by branch or region without paying per user.
What is a budget example for 100 US franchise locations?
For a US franchise network with 100 Google Business Profiles, Cacao provides an indicative example of USD 2,500 per month, subject to a final quote. It includes taxes and unlimited corporate, regional, franchisee, and local users, with monthly billing and no minimum commitment. WhatsApp, SMS, and email request delivery, third-party integrations, and project-specific services are quoted separately. See Cacao pricing for the included software scope and published tiers. This example applies only to the United States and does not establish rates for other network sizes or markets.
Can franchise teams coordinate review responses without headquarters writing every reply?
Yes. Corporate can define brand tone, automation rules, approvals, and escalation standards while regional, franchisee, and local teams work within their assigned locations. This keeps visibility and governance centralized while execution stays close to the customer.
Why do franchises need centralized reputation management?
Because every branch has its own public reputation, but all branches affect the brand. Centralized management keeps standards consistent, detects location-level issues, and prevents every franchisee from improvising.
Does Cacao support regional and local users?
Yes. Cacao supports corporate, regional, and local users so each team works only on the locations they are responsible for.
Can the software help each location get more reviews?
Yes. Cacao can request reviews with QR codes, links, WhatsApp, SMS, email, or integrations, sending each customer to the correct Google Business Profile.
Can AI respond to reviews across a franchise network?
Yes. Cacao supports automatic or supervised AI responses, keeps brand tone consistent, and helps prioritize negative reviews before publishing.