Turn every new Google review into visible, owned work. Filter reviews across locations, assign responsibility, respond with the right level of automation, and track each review through resolution.
Cacao brings Google reviews from connected Business Profiles into one workspace. Corporate teams keep network-wide visibility while regional and local users work only on their assigned locations.
A shared inbox is useful only when teams can see what requires attention. Cacao helps teams separate routine feedback from unanswered, negative, or sensitive reviews and send each item into the appropriate workflow.
Assign a review to a person or responsible team so ownership is explicit. Headquarters can retain visibility while regional managers and local operators handle the reviews connected to their locations.
For Google reviews below 4 stars, category-based negative-review alerts select one customer-defined category and email its configured recipient with the review and location information. These notification rules do not grant location access or change response states; an authorized user can then open and manage the review.
For the complete organizational model, see multi-location review management software.
Teams can respond manually, work from an AI-assisted draft, or use supported automatic, hybrid, and semi-automatic workflows. Sensitive reviews can remain under human control.
Explore the detailed workflow for AI-assisted Google review responses.
Pending and resolved states track the response workflow: a draft awaiting approval remains pending, while a published response is resolved. These states do not record whether the underlying customer issue has been fixed.
Use the Google reviews dashboard to monitor ratings, volume, response activity, and location performance.
When the question becomes why performance differs, use review analytics software for multi-location businesses for topics, sentiment, trends, and deeper comparison.
Give every review a clear path from monitoring and assignment to response, resolution, and reporting.
Book a demoYes. Cacao centralizes reviews from connected Google Business Profiles so teams can monitor many locations without opening each profile separately.
Yes. A review can be assigned to a person or responsible team so ownership is clear while corporate users retain visibility.
Pending identifies a response awaiting approval, while resolved identifies a published response. These response states do not confirm that the underlying customer issue has been resolved.
It covers how those capabilities connect to review operations. Detailed acquisition tactics belong to Review Generation, while sentiment, topics, trends, and deeper interpretation belong to Review Analytics.