How Chamtac Pérgolas y Decks organizes reviews across 10 locations

A Chamtac group company with locations across Argentina

Chamtac Pérgolas y Decks is part of the Chamtac Construction Services group and specializes in pergolas and decks.

The company has ten locations across Córdoba, the Autonomous City of Buenos Aires, Buenos Aires Province, Santa Fe, San Luis, Mendoza, San Juan, Neuquén, Río Negro, and Salta. Each location has a presence on Google.

When this case was documented in November 2026, the team had been using Cacao for approximately ten months.

The starting point: unmanaged profiles and few reviews

Before adopting Cacao, the company lacked control over its Google profiles. Profiles were incomplete, had few reviews, and customer comments went unanswered.

The team described its Google visibility as virtually nonexistent. It needed to organize that presence and establish a routine for requesting and responding to reviews across locations.

WhatsApp review requests after the work is complete

The manager at each location sends a review request through WhatsApp after the work is finished and the customer has paid for the entire project.

The request is handled by the location manager once the customer has experienced the completed work.

• The work is completed.
• The customer pays for the entire project.
• The location manager sends a WhatsApp review request.

AI replies published automatically

Chamtac Pérgolas y Decks uses Cacao to generate and publish AI review replies automatically, without prior human approval.

This workflow is part of the company’s review management process, alongside the requests sent by each location manager.

A central team and one user per location

The operation combines a central team with one user per location, bringing together company-wide coordination and local participation in review management.

When a negative review arrives, the alert is routed automatically according to its location, reaching the branch involved.