How Vanshelato improved its Google reputation with Cacao

Vanshelato, an artisanal ice cream chain, built a consistent review generation and customer experience workflow across multiple stores.

Introduction

Vanshelato is an Argentinian artisanal ice cream chain with more than 20 years of experience and a presence across multiple regions.

With a multi-location and franchise model, the brand needed a clear strategy to maintain a consistent Google Maps reputation.

Each store receives reviews and comments that require ongoing monitoring to identify opportunities and potential friction points.

Without a centralized workflow, keeping fast response times and consistent quality standards across stores becomes harder.

Cacao helped Vanshelato turn each customer touchpoint into an opportunity to strengthen digital reputation.

Continuous authentic review requests after customer interactions.
Automatic comment replies powered by AI.
Early detection of negative experiences for internal follow-up and service improvement.
Centralized reputation tracking for multiple locations.

The company established a repeatable reputation workflow without increasing operational complexity.

This turns review management into a scalable process for brands operating multiple locations.

If you operate multiple locations, Cacao helps you generate more reviews, reply faster, and strengthen Google Maps visibility.