Generate and collect reviews
Create consistent review and feedback workflows across customer touchpoints and business locations.
Automated review collection
Automate review requests and follow-ups after real customer interactions.
Google review QR codes
Give customers a direct way to start a Google review flow from tables, receipts, counters, or packaging.
POS integrations
Trigger review requests from purchases, visits, or transactions recorded in connected systems.
Customer satisfaction surveys
Collect additional feedback and identify customer experience issues alongside public reviews.
Geolocation and location routing
Route each customer to the correct branch profile so feedback stays connected to the location they visited.
Monitor reviews and feedback
Centralize incoming reviews and surface location-level issues before they are missed.
View Google reviews in one place
Monitor Google reviews across business locations from one centralized workspace.
Negative review alerts
Notify the right team when low ratings or negative feedback require attention.
Respond to reviews
Reduce manual response work while keeping replies consistent with each brand and review.
AI-powered review responses
Generate and automate contextual responses with configurable rules for different review types.
Manage Google Business Profiles
Control the profiles behind each business location from one operational workspace.
Google Business Profile management
Monitor profile status, update listings, organize locations, and connect profile activity with review performance.
Analyze reputation performance
Compare ratings, review volume, response activity, and customer feedback across locations.
Google reviews dashboard
Track reputation trends and compare performance at the location, regional, and brand levels.
Manage teams and locations
Give global, regional, and local teams access to the locations that match their responsibilities.
Role-based location access
Assign users and permissions by location without losing centralized oversight.
Engage and retain customers
Continue the customer relationship after visits, surveys, and review interactions.
Automatic discounts
Deliver configured offers after selected customer feedback flows.
Email marketing
Create follow-up campaigns connected to customer feedback and interaction history.
See how Cacao features work together
Book a demo to explore how Cacao connects review collection, response workflows, alerts, analytics, and customer marketing in one SaaS platform.