A division of Chamtac Construction Services, with two Google profiles in Córdoba and Buenos Aires managed through Cacao.
The roof waterproofing division uses solutions such as membranes and polyurea to address leaks and protect roofs in Córdoba and Buenos Aires.
This division is part of a company with 100 employees and six service divisions. The team manages twelve Google profiles through Cacao, with one profile per division in each market.
After a waterproofing job is completed, the customer is invited to share their experience on Google.
Chamtac uses one link for Córdoba and another for Buenos Aires. The customer opens the link for their market, selects the service they purchased, and Cacao redirects them to the corresponding Google profile.
Each day, the team checks negative reviews, reviews received the previous day, and profile health scores. Updates and replies are handled in Cacao.
Negative reviews trigger an immediate email alert. The team replies from Cacao and starts a follow-up process if the customer responds.
The main case study covers Chamtac’s customer acquisition channel and reported interaction growth across the company. Those figures are company-level information.
See how Cacao helps you manage profiles, request reviews, and act on negative feedback.
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